Return & Refund Policy

Last updated: September 24, 2026

At ATOZEE, we want you to feel confident about your purchase. If an item is not right for you, this policy explains how returns work and what you need to do to request one.

1. Return Window

You may request a return within 30 days of receiving your order. Return requests submitted after the 30-day return period may not be accepted.

2. Return Eligibility

To qualify for a return, the item must:

• Be unused and in its original condition
• Be returned in its original packaging
• Include all original tags, straps, accessories, and other items supplied with the product
• Include your order number or other proof of purchase

Items that have been used, worn, washed, altered, or damaged after delivery are not eligible for return.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible at info@shopatozee.com. Include your order number, a description of the issue, and clear photographs of the product and packaging where applicable.

We will review the issue and provide the appropriate return instructions. When applicable, ATOZEE will provide a prepaid return shipping label for an approved damaged, defective, or incorrect item.

4. Returns Due to Personal Preference

If you are returning an item because you changed your mind or ordered the wrong product, color, or style, you are responsible for arranging and paying for return shipping.

5. Restocking Fee

ATOZEE does not not charge a restocking fee.

Restocking Fee: $0

6. How to Request a Return

Step 1 — Contact Us

Email info@shopatozee.com with your order number, the item you would like to return, the reason for the return, and photos if the item arrived damaged, defective, or incorrect.

Step 2 — Receive Return Instructions

Our customer support team will review your request and normally aims to respond within one business day. Please do not send an item back before receiving return instructions from ATOZEE.

Step 3 — Send Your Return

Once your return has been approved, securely package the item with its original packaging, tags, straps, accessories, and other included items. Send it to the approved return address provided by our customer support team. We recommend using a trackable shipping service and keeping your receipt and tracking information until the return has been completed.

7. Refunds

Once your return is received, we will inspect the item. If the return meets the requirements of this policy and is approved, the refund will be issued to your original payment method within 7 business days.

Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

8. Exchanges

ATOZEE does not currently offer direct exchanges. If you would like a different product, color, or style, you may return the original eligible item under this policy and place a new order.

9. Non-Returnable Items

• Personalized or custom-made items
• Final-sale or clearance items clearly identified as non-returnable before purchase
• Items that have been used, worn, washed, altered, or damaged after delivery
• Items returned without required original packaging, tags, straps, accessories, or included components

These restrictions do not apply when an item was received damaged, defective, or incorrect.

Need Help?

Email: info@shopatozee.com
Phone: +1 (410) 340-6542

Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM Eastern Time

We aim to respond to customer inquiries within one business day.

Business Information

Store Name: ATOZEE
Operated by: ATOZEE LLC

ATOZEE LLC
7200 Alden Way Apt 1023
Hanover, MD 21076
United States

Website: shopatozee.com